How can we help?

Help & FAQs

Getting Started

When you book online, an account will automatically be made for you.

If you’d like to create an account without booking a cleaning service, click on Login at the top right of any page on and choose Sign Up. After confirming your email, you’ll be able to book, edit, and cancel cleaning appointments, view your cleaning service history with Memphis Maids, and more.

For a base list of pricing, visit our Booking Page.

Yes, all supplies are provided. We will arrive with all the cleaning supplies and equipment necessary to make your home sparkle. We even bring our own freshly laundered soft cotton towels to clean with. If you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know. We’d be happy to do so.

Of course! Sending the same team allows that team to learn how to clean your home efficiently and effectively while lessening the chance of breakage. If a team member is sick or cannot make it that day, we will send another team.

For your first cleaning service, we recommend you to be there so you can meet the team that will be cleaning your home. If you cannot make it, that is ok, too.

Once the service is provided on a regular basis, most clients prefer to provide a key so they don’t have to worry about being there. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

House cleaning is hard work. The first time we come out to clean your home or office, the job is more intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.5/2 times longer than subsequent cleanings. It does take longer to clean a tub or shower that has a lot of buildups than a tub that’s been cleaned frequently. We will clean to whichever style you wish, but left to our own devices, we clean until your home shines.

Book online instantly and hassle-free, or call for a free consultation. An estimate can be provided over the phone.

Many people prefer an initial deep cleaning to start, then switch to a routine cleaning at a frequency that suits them. House cleaning is hard work, and a first detail cleaning is by far the most labor-intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

We can also do a first time regular cleaning. But even though it takes less time than a deep cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, you’ll be amazed at the results.

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It’s fine to have a To-Do list. Just email it to us, so we can make sure that it can get done. We are happy to address very specific items, even room by room.

Hands down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right when we get there, we really want to start that dirty work, but first we have to pick up all the newspapers, magazines, toys, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over, before we even can start to clean.

Knick-knacks are closely related to clutter. While we realize that knick-knacks can be treasured above all else, they are clutter as well, and just the fact that you have all these treasures causes extra dust and grime to build up in the general area. It takes some time to pick up and wipe down those 30 miniature vases on your shelf, so you may not clean it very frequently, if at all.

Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive. Additional time to complete these extra chores may increase the price of the cleaning.

We are available to make your home shine Monday through Friday. Saturdays are available too, though our cleaning rates are slightly higher.

Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services.

You’ll receive an email reminder the day before scheduled service. For first time customers, you’ll also receive a call the day before with an estimated time of arrival (ETA). The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).

Each member of our cleaning team has approximately 1-5 jobs scheduled each day. The clients scheduled before you, as well as traffic, will sometimes impact the accuracy of our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

We send either one or two cleaners depending on the client’s home size, location, and personal preference. For exceptionally larger lobs, larger teams can be sent.

Yes. Communication is always a good idea. However, for requests that may take a longer amount of time, please let us know directly at our office by calling us. We want to make sure enough time is allocated in order to do ensure the job done perfectly.

We contact all of our clients after their initial cleaning to ensure their satisfaction and to ask for feedback. Every client has different needs and expectations, so maintaining good communication is exceptional.

Pricing & Policies

Please provide 48-hour notice for all cancellations, otherwise a $35.00 fee will be assessed. For at-the-door cancellations, a $60.00 fee will be assessed. Cancellation fees only cover the business cost.

Our fees are based on the actual time it takes to clean your home in 1/2 hour increments. We have a 1 person, 3 hour minimum (Two people, 1.5 hour minimum). House cleaning estimates are based on square foot, number of beds, baths, pets, etc.

Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service.

The more frequent your cleanings are, and the more familiar the team is with your home, the less time it will take to complete. 

We sure do. You can subscribe to our email list or follow our Facebook page. We launch promos all the time!


We’re happy to earn your business each and every time we provide service.

  • Payment is due at the time of service.
  • We accept cash, check, Visa, Master card, American Express, and Discover Card.
  • Returned checks are subject to a $35.00 processing fee.
  • If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
  • Late fees accrue at $35 per month for balances outstanding.

Manage Your Account

You can submit a password change request on the customer login page. Just select “Forgot Your Password?” or go to

Log into your account at and update your address on file.

Log into your account at and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our Booking Form and schedule your appointment online. Alternatively, you can give us a call and book with the help of one of our representatives.

Trust & Safety

You can trust Memphis Maids.

All of our employees have undergone background checks, reference checks, and are covered by insurance. Memphis Maids sends screened, trusted, and dependable employees to your home. If we would not trust someone to clean our own home or office, we would never send them to yours.


Both criminal background and reference checks are performed prior to hiring.

We want to make sure you are absolutely happy with our service. This is why we’re proud to offer a 100% Satisfaction Guarantee period.

If a spot was missed, just call us within the first 24 hours after having received the service, and we will return to your home and clean the areas you are not happy with. This only applies to service rendered with a flat-rate pricing (i.e. not hourly rate).

Memphis Maids has been recognized multiple times for the quality of the service we provide. We have been voted “best house cleaning in Memphis” by CBS TV, earned an A+ rating by the BBB, and have 5-star ratings on both Yelp and Thumbtack.

Yes. Memphis Maids carries liability insurance, protecting your home and possessions.

We call all our clients on the day before the first scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $60.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages, as they travel to and from your home.

To avoid paying these fees, please call us to cancel prior to the scheduled cleaning.

Please call us within 24 hours, and we’ll send a team out as soon as possible. We try very hard to please our clients, but sometimes we may make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. We don’t want to make the same mistake twice.

Communication is very important. If we don’t hear from you, we will assume everything is well.

We always treat your home as if it were our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them.